ezPaycheck Payroll Software Faqs: Missing Data

Question:

I could not find my payroll data after I updated my system this morning. How can I get my payroll data back?

Solutions:

Step 1: If your payroll account information is still correct, you can change the "list after date" to view more paychecks

How to View More Paychecks

click to enlarge

Step 2: Switch Account

How to switch ezPaycheck current account

2.1 If you lost account data, employee data and paycheck data, You can click the top menu "Company", then click the sub menu "Select Company" to view Company account list and switch current account.

2.2 If this new account is with correct company settings, you can change the "list after date" to view more paychecks.

switch account

Step 3: If you backed up your payroll data before, you can restore your data easily.

How to Restore ezPaycheck payroll software

Start ezPaycheck, then click the top menu "Company->Restore Company" and select the database file. ezPaycheck will copy this database file to the application folder.

Then select the new database file as current company database by clicking the top menu "Company->Select Company".

Step 4: Copy the file back manually

The database file is .mdb (Microsoft Database) file.

The default data folder is:
C:/Users/Public/Documents/Halfpricesoft/ezPaycheck

If you used old version ezPaycheck 2012 and earlier before, the database folder can be

C:\Users\**YourName***\AppData\Local\VirtualStore\Program Files (x86)\Halfpricesoft\ezPaycheck
or
C:/Program Files/Halfpricesoft/ezPaycheck

Or you can search "*.mdb file" manually.

If you can find the data, you can copy it back to the default folder. Then select this database file as current company database by clicking the top menu "Company->Select Company".

Still Need Assistance

If your company allows us to remotely access your machine to assist you, you can email us at [email protected] or submit support request from our support page. We will email you the guide to set up remote access support during normal business hours.

We provide this remote support via teamviewer and the service fee is $25 per 15 minutes