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ezPaycheck Registration Issue: Key Input Screen Reappears


Issue: License not saving after registration. Key input screen reappears

I registered the license without error, but the key input screen appears again after restarting ezPaycheck.


Reason:

This issue is related to user permissions. Possible causes include:

1. A recent Windows update may have changed or disrupted user permissions.

2. ezPaycheck was installed by a different user, and the current login account does not have full permissions to run the software.


Solutions:

Step 1. Edit the user permissions

Please ensure that the current user has full control permissions for both the data folder and the program folder.

Step 2: Reinstall ezPaycheck from scatch

When reinstalling, choose the option to install the software for "Everyone". This will help prevent most potential permission-related issues.

More information:

  • "Invalid key code" issue & solution

  • How to update ezPaycheck

  • How to rollback to previous version if I installed the new edition by mistake

  • How to register ezPaycheck license



    • Still need assistance?

    Please feel free to contact us if you still need assistance. (If you can't receive our response in 24 hours, your message may be blocked into JUNK folder by mistake. Please feel free to contact us again.)

    Please include the following informaton in your message:

    1) Software name and version number on the key input screen. (ie: ezPaycheck 2025)

    2) Your key code.

    3) Your computer(For example: Windows 11)

    4) Current issue (For example: I cannot unregister license from client account)

    5) Buyer full name and zip code of billing address used with your order.